Basic word processing controls like "Control +X" (cut and paste) do not work properly. 
Fake, inaccurate details get inserted into your clinical notes without you even knowing it, causing billing & documentation nightmares - poor compliance.  

And BTW, it doesn't matter how many times you complain about basic features NOT WORKING - they just keep telling you that they'll "consider it in the next update" but instead, they are always working on the next "improvement" which no one cares about.  Every doctor wants the same thing - for the features to work properly and efficiently. 

This company is fraudulent, inefficient and inconsistent.  

I only gave this software a 1 rating since you can't give them a 0.  I would never recommend anyone use this company. The software is a cloud based program and when you chose to change systems, they make you continue to pay for read-only access to your records. Customer service and tech support are some of the worst I have ever seen. The bottom line is that I would never recommend this company to anyone!

We used PayDC for 3 years before finally giving up on the fact that they would ever add features or improve customer service. We had multiple problems with the cloud based service and now we have to continue to pay for access to our records after cancelling service since there is no way for them to allow you to backup all your records. The compliance features make note taking easy, but the billing aspects are behind other software that we tried and our current. Could be ok EHR for a low volume office. 

As an associate doctor, I have used many EHR/EMRs. This program appears as if it was one of the first ones to come on the market.  Limited customizing. The representative that I was informed to call was, at best, apathetic to my question.  The stability of the program and PayDC servers are not stable.  I am always getting kicked out and receiving multiple errors.  Sometimes the inexpensive is not so inexpensive when time is factored in. The stress is not worth it. 

I have used PayDC for 3 years with the ongoing hope that it will improve.  No such luck. The support has been getting worse since implementing a dedicated support line who can't fix anything but is really there to take a message because PayDC hardly ever answers the phone unless your a new client. 

As for functionality on the surface it looks good but is so limited and you have little control over changing anything because they have it locked down in order to work for all the different people using it. The assessment screen is pathetic and hasn't changed for 3 years and if you want to run any kind of billing reports or aging reports your better off keeping track in your head because they haven't improved this either. There are so many problems with this company and software that you shouldn't even waste your time and get suckered in by their pretty look and poor functionality after you sign up. They also recently changed clearinghouse companies and you guessed it, more problems.

I originally thought this software would solve so many billing problems. If your are a smaller office and see limited patients per day you may get buy, but this ICD 10 code update and now find myself calling PayDC to get the code inputted into the system. Example: S39.01 Strain of the lumber spine. REALLY! Most chiropractors would want this in their available codes to choose from. Anyway, do yourself a favor and move on from this software, I find myself clicking myself silly choosing from drop down boxes. I had this software for about 3 years and I feel it is finally to bite the bullet and going with another software. Good luck.

I have been using Pay DC in my chiropractic office since December 2011. I absolutely love this software, it makes it easy to stay compliant and get paid. I was concerned when ICD-10 was to be implemented, but PayDC absolutely killed. Transition was nearly seemless and my practice kept moving right along. We are already get back ICD-10 payments, no denials yet! Check out this software and go all in, it will make your life easier.