We trained online so it was awesome that we could  do it on our  own time - This coupled with scheduled sessions with a tutor to fill in any gaps and answer any questions I have -. I did not like this at first  there was homework, and we had to self start, but once I stopped fighting it to fit into my mold of what I thought it should be ,I realized the convenience and appreciated the need to drive this myself . 
Easy to learn if you follow the training , at first I skipped my homework ,and really struggled, grew frustrated ,and was not a happy camper ,  but once I committed to owning my own success and that of MY staff , it was like the blinders came off, the light came on and we jammed on thru it!
Very feature rich software which means there is alot to learn and wrap your mind around. This was challenging and as a result  I have had to use support, which I hate to do for any product .  At times there has been a wait , especially last fall during the transition to ICD-10 , as I'm sure myself and lots of others waiting until the 11th hour were hoping we would not have to convert . Once I did transition my system and followed the very detailed material and wizards that Chirotouch created , it was much easier than I could have ever thought. Now I just schedule direct connect sessions when I need help , and they just call me at an appointed time which is different than what I'm used to with support form any company  ...  I called in today and rather than have to wait in the queue ,there was an option to leave a voicemail that held my place in line and I didn't have to wait. They called me back with in 10 minutes ! Even when there was await the person who helped was always polite gracious ,and helpful. I've used 4 different software's over the last 10 years and looking back if I could rewind and go back ,I would have purchased Chirotouch in the beginning.

I also bought CT based on their reputation. I am not sure when the wheels fell off, but I think the axles went as well. I bought into a sales pitch to buy by a certain deadline for some sale, and did. I knew I would not implement for several months, as I was out of the office with an injury. I inquired about getting support contracts moved back to meet my actual days of use and was told they would be set back.

When the sale was done, my service contracts were not set properly, and the "sale" was still going on. I had also agreed to buy a computer through CT, thinking they would really provide one that they recommended and knew. I inquired to get the service contract dates fixed, and got no response from the couple of different directions I was told to go. 

I asked about starting to watch the training videos early to be more prepared. Was not allowed to. When I finally WAS allowed to start watching the training videos, as we downloaded the software, I took off like a racehorse, dedicated to being PREPARED. At my first call in support, I was told I had started wrong by doing the "OWNER/ADMIN" training instead of the STAFF training, so I was now behind and breaking up the flow of my training. I will simply say that things went downhill from there.

There were TRULY countless problems with my system. When I would try to find a remedy myself, I would search the CT web pages, forums, community, etc for answers. ALL support at this time was FOR Windows 7 format. The computer they sold me was equipped with WINDOWS 8. If you don't know, the two user interfaces are different from the desktop on. I could not find files they told me to find (there were files that they had literally changed the name of in the newer versions that they had NOT-and STILL HAVE NOT, as I still have trouble when trying to do fixes-change the information in support. Thus, you may look for the "simple fix" to your problem under file WINCTSYS.023 or something like that.  When you FINALLY get customer support to actually work with you, they remote control it and say, "Oh, here it is!" and they find file WINCT8 and do the fix, with no explanation of why they have not provided this information for you, their consumer, who has bought not only the software that is no longer explained in the manual, but also the computer with operating system that they don't even tell you how to access the files properly!). And almost as annoying as the problems is the attitude toward them. The customer service reps give a cursory "Sorry about that!" But nothing ever seems to change.

We "converted" from a version of FutureHealth that the prior owner of our office had not had updated or kept up with support for over 4 years. CT had bought FutureHealth, so we thought, and they assured us, that the conversion would be "quick, easy, and seamless!" It was slow, fraught with mistakes, and now, 7 months after starting training, 5 months after "going live" and starting to use it, and after countless support sessions, I STILL have problems getting billings to go through, inexplicable "glitches in the matrix" that show up, and massive amounts of lost hours trying to fix things, trace down payments or payment reports, etc, as well as an increasingly (by design) harder time getting support.
 
I find the software to be incredibly counterintuitive-not recognizing what number of visit a patient is in for on its own, not recognizing the dates of effective, cancelled or changed insurance policies, having to fix things that the simplest apps and computer games can figure out on their own, incredibly labor-intensive ways to fix things, as well as outdated and incomplete/incorrect support materials.

I have gained the rights to the Facebook page titled "Chirotough" where I plan to chronicle my experiences with this company, so if you would like to follow along, please join me there.  I will apologize-I got the page set up a couple of months ago, but am truly so busy fighting to keep my office alive due to this software that I have little time to journal all the struggles that constantly pop up.

The latest insult is getting an email stating that they have just changed  and "enhanced" their whole support system.  What this seems to entail is RAISING THE PRICES for their support program (if you got the email about the new support, READ IT!  We are being "upgraded" to a new level of service without being given an option.  This new level of service is $20 MORE PER MONTH, and places LIMITS on what was formerly UNLIMITED support (when you could get through).  OR, you can pay $60 MORE per month and get a LITTLE better support.

Anyway, DON'T DO IT!  UNQUESTIONABLY the worst purchase of my life. And I am no whippersnapper!  
Please check the Facebook page to communicate about problems/issues/possible solutions.
Also, they finally responded to a complaint I had made and had a "Super-Fixer" contact me.  We were scheduled for a BIG phone chat to start solving the issues on Monday evening.  He "No-Called" me and has not contacted me since. This is typical of the service I have received since buying this product.

You have a time limit to watch your training videos instead of letting you train at your own pace. If time runs out, no more videos to train with. My patient rep was great, but a lot of things are done half-way- in my case, this included patient information transfer from my old software. It was never completed and the person doing it never got back to me. 


The software is complicated, and takes lots of clicking to create a good note. And the set up for patient folders, etc are also set up weird and take too many steps. Even checking a patient out takes more effort than what we were used to.


THERE IS NO MONEY BACK GUARANTEE. They won't let you play with the software on your own, like with a free trial, etc. If you decide you don't like it you are out A LOT of money. I lost a lot of money just to find out the software didn't fit.
I even had a hard time leaving the program, as I couldn't get in touch with the people I needed to. Then they declared they needed a 30 day notice to terminate. 

All in all, this was a very bad and very stressful experience for me and my staff.

The system seems okay. Not terrible. The basic things necessary for a staff user to do are not simple enough, especially compared to our last software (Which cost $3,000 rather than $14,000). If your staff needs to reschedule a patient's visit or enter a new patient into the schedule, the process may take 60-90 seconds (this is after the initial call and when they are simply being entered). This may not seem like much, but in a fast pace practice serving many patients, it should take about 10 seconds, again as our last software did. The ease of scheduling and rescheduling appointments is not something ChiroTouch can boast about. Nearly all doctors I know occasionally delegate tasks to their assistants, which tends to not be optimal for the 'users' of CT. If the doctor is 'logged in' on one computer and you wish to log in to do the doctors tasks, one of the persons work will not be saved. Though it is nice to have the patients do their own subjective info, that simply increases the technology in the office, which does not work 100% of the time. Plus we all know patients may not want to stand there and mark all of their symptoms one by one, especially if a family comes in. Then you get to waste time going back and editing the patients info for the visit, which again cannot be done on 2 computers, as only the doctors log in name can use patient notes. The reports for other doctors or attorneys it appalling. Not a bad system all in all, and often the support (if you want to pay for it) is helpful, but certainly not worth the price. If you have a very slow practice with maybe 1 staff member and do not intend to grow your practice, this is the software for you. If you want to serve more patients, build a practice, and grow with ease, maybe have an associate or two, do not waste $14,000 on this. 

Chirotouch Chiropractic EHR Software Review

1. The charting takes a significant number of clicks to create a really compliant note. The daily notes take a good bit of work to make them show a difference from one visit to the next. Easy for a cash patient, not so much for an insurance patient that has to meet standards of someone looking over your shoulder to meet compliance.

2. The staff is unable to do any input into the chart as a staff member. They are force to use the logon credentials to do something as simple as putting in PHI or ROS (and if the doctor is creating a note while they are using the doctors credentials to add this clerical info, the note being done by one of the users will not be saved)

3. The outcome assessment info is not integrated into the chart note, must be imported to create a graphical reference but is independent from the note itself. My preference is that the data would actually be in the chart not itself. If this was done, the program could be used to create meaningful goals based on the outcome assessment instead of just collecting data for reporting.
  
4. Vitals for the EHR component when put in for meaninful use, is not integrated into the chart, causes double entry.

5. The CTSignin is cumbersome and really aggravating. The patients often click "no symptoms" just because it is the easiest choice. They can not have any realistic options to show radiating pain, just makes them chose pain at each site. (For instance, Neck pain with radiating arm pain would end up being reported as Neck pain. Shoulder pain, Elbow pain. Does not show any connection that the extremity pain is coming from the neck.

There is a form that allow for radiating pain, but it allow the patient to say things that do not make sense, like; Neck pain, that radiates to the foot and (in the same sentence they can say it does not refer) and that it radiates into the right arm. So many times it takes 3-5 mins to fix a subjective that the patient has put in.

It also does not allow for doing documents that are attached to a daily note, like a doctors note digitally. They have some of these in the program, but is not directly integrated and just adds another step instead of making it a simple process.

I started with Chirotouch chiropractic software in 2012. Support is 750/year not $99 monthly. The support staff is by far the best I have ever encountered. I attested for incentive money for 2012 and 2013. You can contact support by online chat, in que phone call, and email. I have never waited more than 1 hour to be helped. Their initial training is 6 to 7 sessions of 1 to 1 1/2 hours direct phone line. Most other companies only offer videos. Its like this past reviewer is talking about the wrong software. If the notes have mispelled words and bad grammar, that is the users fault or the person that made the macro's fault. I really confused about this review.